Terms And Conditions

The below terms and conditions relate to booking your event/s, attending your event/s and any activities before or after your attending the event.

These terms and conditions relate to all events arranged, managed, hosted by Zed Events Ltd regardless of where the events are held, promoted or sold by.

1 Your status

As our terms and conditions are over 10 pages of A4 when printed, below is a very basic summary of your agreement. If you do not read our terms and conditions after this section, then this is your responsibility and any agreement is taken in good faith.

By booking onto an event, you confirm that:

2 Information about us

We are a company limited by guarantee registered in England and Wales under company number 07933248 and with our registered office at 145-157 St. John Street, London, EC1V 4PW, England. Our VAT number is 141433448.

Zed Events Ltd and any official outsourced agencies are not liable for any third party software, system or device.

2.1 Our Minions

Jellymedia Ltd (of Unit 1, Darwin Court, Hawking Place, Blackpool, FY2 0JN) are contracted to do our bidding, including all professional activities for us and on our behalf. This includes handling the bookings, the system and administration.

3 Events

For all of our events, all customers must be 16 years old and older on the event date. If any customer that is under the age of 18 years old, we will ask for proof of age. If none is available, the individual will not be allowed to participate further with the event or be eligible for a refund or other remedial action.

Accepted proof of age includes:

3.1 Booking onto an Event

Zed Events Ltd is not responsible for any incorrect or inaccurate information submitted by you during the booking process. All booking updates (including information, reminders and confirmations) are sent by email only.

If you do not receive any emails or the email is corrupt in anyway (blank or otherwise), please contact the booking team who will endeavour to assist.

All of the required information must be accurate (or updated prior to the event) including names, ages and medical or access restrictions. Failure to provide this information may affect your booking or participation in the event due to insurance purposes. This is your responsibility when booking on and prior to the event.

3.1.1 Unpaid Bookings

If you abort the booking process following completion of the Participant's Details form, you will be given the option to pay for the places 48 hours after completing the form. This 48 hour period is referred to as the “holding” period.

Two email reminders will be sent to the email address used during the booking. Should payment be received within the holding period, the booking will be confirmed by email. However if no payment is received or contact made to the Bookings Team within the holding period, the places held will be released and available for the general public.

3.1.2 Booking by Vouchers
3.1.2.1 Third Party
3.1.2.1.1 Using your voucher/s

When booking onto an event using a third party retailer voucher, the booking is unconfirmed and held until the voucher has been accepted.

If the voucher code is incorrect or incomplete, we reserve the right to reject the booking without notice. However, as a gesture of goodwill, we endeavour to make a reasonable number of contact attempts to rectify such queries or issues.

Confirmation of a successful booking will be provided by email.

3.1.2.1.2 Issues with your voucher/s

If you are having any problems activating your voucher/s, please contact the retailer or company you have bought the voucher from.

3.1.2.1.3 Fraud, theft or damage to a voucher

We are not liable or accountable for fraudulent use, theft or damage to any voucher. All vouchers received are accepted with the assumption that the booker is the rightful owner of the voucher.

If fraud or theft has taken place, all parties involved will assist with any investigation instigated through the appropriate and official channels.

3.1.2.2 Zed Vouchers

We sometimes issue or sell vouchers that are not attached to an event. These are provided as a PDF via email only; they are transferable and you can privately resell the ticket on.

Each voucher has a unique code and can be given as a gift or used within the “best before” date. Each voucher must be used within 6 months of issue.

3.1.2.2.1 Fraud, theft or damage to a voucher

Once the voucher has been sent via email (using the address you have provided), we are not liable or responsible for the voucher. If it is sent to the wrong address, stolen or copied and used on a booking we are not required to check that the booking is genuine.

In short, keep the voucher/s safe.

3.2 Cancellations, Refunds, Transfers and Non Attendance

This section is relating to any cancellations or non-attendance at our events.

3.2.1 “Cooling Off”

Zed Events Ltd allows 14 days from time of booking to cancel an event or a participant place; this is referred to as the “cooling off” period. This entitles the customer to a full refund.

3.2.2 Refunds

Refunds are only available to customers who fall within the “cool off” period or if the cancellation is due to an extreme or unavoidable event such as death or bereavement. This does not include cancelled weddings, illnesses or injury.

3.2.2.1 Cancellation by us

If an event is cancelled by us or our team, we will contact those affected and endeavour to achieve a satisfactory resolution.

We will also endeavour to ensure that we contact everyone affected promptly however if your contact details are not correct, we are not liable for any lack of contact.

3.2.2.1.1 Bad weather or unforeseen circumstances

A week before the event, if we think there may be issues with running the event you're booked on to we will email a warning with advice what we will do in the run up to your event.

When we know an event isn't going to run, this is the process we take:

If you do not provide us with your contact details or do not receive our emails or voicemails; we are not liable for your loss. No rearrangement or refund will be available.

3.2.2.1.2 Unpaid Bookings

If payment has not been received during the booking process or at least 48 hours prior to the event, we reserve the right to cancel or offer any unpaid for places. Our team will endeavour to contact the Booker and/or participants to inform with as much notice as possible; however we are not liable if contact has not been successful.

3.2.2.2 Cancelling a Voucher Booking

When cancelling a booking that was paid for by voucher; we are not able to offer a refund as you fall under your third party retailer's policies. You should contact the retailer who sold the ticket to cancel the place or make reasonable arrangements outside of Zed Events Ltd.

We are not responsible for these third party retailers, nor do we have any involvement with their cancellation policies.

3.2.2.3 Cancelling due to bereavement

If you wish to cancel your booking after the “cool off” period, you are not eligible for a refund. However, if you are unable to make the event due to bereavement, etc and contact us at least 5 weeks before your event, we may be able to work with you on making reasonable arrangements for your place or booking. If you contact us within the 5 weeks leading up to your event, then we may not be able to help.

3.2.2.4 Cancelling due to pregnancy

We cannot allow anyone to participate in the event whilst pregnant, due to the physical nature of the tasks carried out. If you learn that you are pregnant after you have booked on to an event, you should contact us immediately.

We endeavour to work with the individual affected by this section in our Terms and Conditions. This is managed on a case-by-case basis.

3.2.3 Transferring bookings

Bookings are transferable between persons. If a transfer has taken place, it is the original participant's responsibility to inform the Booking Team of the change of name, age (over 16 years old) and medical issues in line with these Terms and Conditions.

3.2.4 Non-attendance

If you fail to attend an event for which you are registered and have not given us prior notice then you shall not be entitled to any refund, transfer or otherwise pursuant to our refunds policy.

3.3 Weather

The event may be outdoors and will not be cancelled for bad weather.

If the weather is extreme (as an example - heavy snow fall) and we are forced to cancel, we will endeavour to contact all participants with as much notice as possible. We will then make arrangements directly to either transfer bookings to another session or make reasonable arrangements.

4 During the Event

Our Event Managers / Directors on the day at each venue are dedicated to ensuring the safety and enjoyment of all participants and staff.

4.1 Non Attendance

If you fail to attend an event for which you are registered then you shall not be entitled to any refund, transfer or otherwise pursuant to our refunds policy.

4.1.1 Traffic or accidents

We do not accept traffic as a valid reason for non attendance at your booked event. We recommend that you give yourself enough time to get to the event, accounting for any potential traffic, as you will not be eligible for a refund or rearrangement.

4.1.2 Illness or injury

We are unable to offer a refund or rearrangement for non attendance due to illness or injury.

4.2 Late Arrivals

If you are late, we reserve the right to not allow you to join the event. You will not be eligible to a refund and transferring you to another event or date will be at the discretion of the Event Manager or our Director/s on the day.

4.2.1 Delays caused by travel

We do not accept “traffic” as an acceptable reason, which is why it is recommended you aim to be at the venue 15 to 30 minutes before your event is due to start.

4.3 Non Participation During an Event

The Events Manager / Directors will use their sound judgement when making any decision during the event, with the key interest of the safety to all the participants and staff first and foremost.

If the participant decides for whatever reason to excuse themselves from the event either at the beginning or during an event without any reasonable justification, then the Event Manager / Director will ensure the customer understands that they waive their right to any remedial activity. Unless it is in agreement with the Event Manager / Director that continuing would cause further injury, illness or diminished safety of the individual, other customers, staff and the event.

If the Event Manager / Director advise a participant to not continue with an event for any reason within reasonable remits and grounds; the Event Manager / Director will clarify clearly whether any post-event or remedial activity or goodwill is to be made available.

4.4 Behaviour and Conduct

Our priority first and foremost is the safety and security of participants and our staff. Therefore, participants are reminded that there are actors playing a role.

If the Event Manager / Director feels that the safety of the staff or other customers is at risk, including excessive force, the individual/s will be asked to leave the event and escorted off the premises and not be eligible for a refund or transfer onto another event.

We do not tolerate drunken or abusive behaviour. We have a zero tolerance policy on the consumption alcoholic drinks and illegal substances. If you arrive having drunk alcohol (not one drink!) or under any influences from illegal substances, you won't be allowed to participate. No refunds will be made available or transferring participants onto a further event under these circumstances.

Should any participants become aggressive, we hold the right to contact the Police to ensure the other participants and our staff's safety and security.

4.5 Equipment – Protective Wear and Guns

We provide all essential protective equipment, it is mandatory to wear the protective eye wear at all times during the event. At the Manor we also offer boiler suits to protect your clothes, however these are available at the individuals own discretion.

We provide all equipment for the event including expertly maintained airsoft guns. We do not allow personal weaponry or equipment to be used during the event. This includes melee weapons or potential weapons.

Every customer and participant is required to undertake and pass the training and safety briefing. Failure to do so will result in the individual being withdrawn from the event and will not be eligible for a refund, rearrangement or any compensation.

4.6 Housekeeping

Customers are asked to remove all valuable or breakable items from their person at the start of the event, these include:

All valuables can be stored in a secure, lockable cupboard or storage area. More details are available on the day.

If customers continue to have their valuables on their person during the event, and the item becomes damaged; we and our staff are not liable for any loss or damage which may occur to either your property or person during the event.

4.7 Fitness and Medical

The event will be physical in nature and requires a certain degree of basic fitness. If this is of concern, please get in touch before the event to discuss this in more detail.

4.7.1 During the booking process:
4.7.2 On the day activities and requirements
4.7.6 Pregnancy

Anyone who finds themselves pregnant before their event takes place must contact the booking team immediately. Please see section 3.2 for information on cancellations, refunds and rearrangements.

5 Important bits

5.1 Wasteland Apocalypse

Zed Events Ltd is not responsible for any end of the world scenarios or any action relating to the event or participation of such activities.

The training provided during the events is to ensure safety to all involved including the customer, other participants and members of staff. The training provided is only for use within the events organised, ran or hosted by Zed Events Ltd. Any loss, damage or injury experienced after event that relates to Zed Events Ltd training or event set up, is not our responsibility and we are not liable.

Any similarities between the events, story line, organisation, special effects, or set up between the real apocalypse (Wasteland related or other) and the events are coincidental and not the responsibility of Zed Events Ltd.

5.2 Loss or Damage

You are liable for any loss or damage which you may cause to our premises or venues, or that of any external venues that we use, and agree to adhere to all housekeeping rules, procedures and policies (including policies as to behaviour and conduct) that may be in place at any venue from time to time.

Zed Events Ltd are not liable for any loss or damage which may occur to either your property or person during the event.

6 Payment and Costs

6.1 Pricing

The price of any of our events will be as quoted in our brochures, flyers, on our website from time to time, except in cases of obvious error. These prices are inclusive of VAT. If the event is advertised on third party sites at a different price, this responsibility falls to them.

Prices are liable to change at any time, but changes will not affect bookings in respect of which we have already sent you a Booking Confirmation email, except in cases of obvious error.

6.1.1 Discounts, Offers or “Cheaper” tickets

Any discounts that are available will be publically announced either on our website or social channels if available directly. Additional discounts are not available, ever.

Any discounts available via third party retailers are not our responsibility. Accessing these discounts, offers or cheaper tickets is the responsibility of the purchaser. We are not responsible or liable for any damages or loss as a result of unknown retailers or resellers.

6.2 Pricing

You may pay for your booking online by valid third party vouchers, vouchers issued by us directly, PayPal, credit and debit card. We regret that we cannot accept payment over the phone by card, credit notes or cash as payment for bookings made online through our payment processor.

Credit and debit card payments made online through our site are processed by a secure payment collection service ("Payment Processor"). Our online payment processing is undertaken by PayPal. When you book an event and wish to make payment online, we will take your name, address and other details and then you will be transferred to the Payment Processor's website to enter your credit or debit card details and finalise the payment process. The Payment Processor will need to know certain information about you in order to process payment for the booking and you hereby consent to the transfer by us to the Payment Processor of such information.

The Payment Processor's own terms and conditions apply where applicable.

6.3 Security

Please note that we cannot guarantee the security of data which you send us by email. Accordingly please do not send us payment information using email. Unless we are fraudulent or negligent, we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information that you provide us when making a booking.

6.4 Deposit Scheme

For large groups (10 or more participants) are eligible to pay in part using our deposit scheme. To access this scheme, the booker should contact our bookings team.

6.4.1. Definitions

The below terms are used within this agreement and are therefore defined as:

6.4.2 Assumptions
6.4.2.1 Party Bookings

We assume that any member of a Party booking (not the individual who arranged for the places at the event in question) is therefore in agreement with these Terms and Conditions for Deposits as a whole and as individuals. Also, we assume that any dispute from a member of the Party will be settled between the Party members only.

6.4.2.2 Booking Terms and Conditions

We assume that by agreeing to the Terms and Conditions for Deposits, You and members of the Party attending our Events therefore agree to the general Booking Terms and Conditions.

6.4.3 Deposit Amount

The Deposit amount is fifty percent (50%) of the total booking requested; please see the covering email of this document for reference of the number of places in question.

6.4.4 Schedule

You agree to the below schedule of timescales and deadlines.

Please Note: If the Party numbers change after the Deposit is received and not before the four (4) week payment deadline referred to above (also within the Booking Terms and Conditions) full payment is required for remaining places.

6.4.5 Agreement Amendments

If for any reason these Terms and Conditions require alteration on a particular booking, the changes will be listed clearly in an email to You.

If You are unable to provide proof of any amendment to this agreement, then any amendments are invalid and therefore not applicable.

6.4.6 Disputes or Issues

If for any reason there are any disputes or issues, these will be dealt with by our Customer Support Officers via bookings@zedevents.co.uk or 01253 895763). We will endeavour to support and assist where possible, and liaise with You and our Directors (who have final say of any problem, issue or resolution).

6.4.7 Agreement

You are required to confirm your agreement for the below terms and conditions either in writing to bookings@zedevents.co.uk or by paying a deposit in full.

6.5 Vouchers issued by Us

Please see section 3 of these Terms and Conditions.

7 Privacy

Everyone at Zed Events Ltd is dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This policy explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site.

7.1 Information We Collect

In operating our website we may collect and process the following data about you:

7.2 Use of Cookies

We may on occasions gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website to our advertisers where appropriate.

Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website. Not that we have any at the moment, but it is nice to keep you informed.

7.3 Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

If you are an existing customer, we may contact you with information about events, goods and services similar to those which were the subject of a previous sale to you.

We will not permit or share your data with third parties, even if the information, goods, services or events they offer is really cool.

7.4 Storing Your Personal Data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

We do not store credit or debit card details. However, if using PayPal please consult their Privacy Policy on how they store your details.

7.5 Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

7.6 Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

7.7 Access to Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us.

8 Publicity

We may use photographs taken at events in publicity and marketing materials, including use on our website or social networks. Your attendance at an event may mean that you are featured in such photographs and you are deemed not to object to the taking of such photographs as detailed above.

If you do not wish to be included in any photograph, please notify the Event Manager / Director at the relevant event prior to the photographs being taken.

8.1 Photographs Taken at Events

These photographs are taken by our staff as a free memento of the event, and provided above and beyond the package you have bought. The photographer may not be a professional or have access to professional equipment.

The photos will be uploaded on to our Facebook page at regular weekly intervals (or as soon as possible thereafter). They will be publicly available and anyone can download these pictures.

Unfortunately, we are unable to send out original copies of the photos taken by our members of staff. You will, however, be given time to retrieve your camera to take your own photos of the event.

9 Entire agreement

We reserve the right to vary these terms and conditions at any time without notice.

Updated February 2014